Asset management solution provider and wholly owned subsidiary of Lufthansa Technik, flydocs, has signed a five-year agreement to digitalise and streamline the records and asset management of Avianca’s fleet of over 140 aircraft.
The deal complements the airline’s existing partnerships with flydocs’ Digital Tech Ops Ecosystem partners AMOS, the leading maintenance and engineering (M&E) software and AVIATAR, a standalone platform for data-driven digital products and services.
By adopting all three core solutions within Lufthansa Technik’s Digital Tech Ops Ecosystem, Avianca will benefit from comprehensive data coverage along the entire value stream in technical operations.
These three entities operate independently but work together to integrate their modular solutions, using a customer-focused and collaborative approach.
With the decision to adopt flydocs’ digital records management software alongside AMOS and AVIATAR, Avianca is now the first airline in the Americas leveraging Lufthansa Technik’s comprehensive digital ecosystem suite.
Francisco Lalinde, vice president of engineering and maintenance at Avianca, said: “Following our commitment to being a competitive, efficient and sustainable airline, we are excited to announce this strategic alliance with flydocs considering that they are a global leader in digital records and asset management that will support our transformation journey with streamlined DRM software and holistic solutions. This collaboration will amplify our operational efficiencies, as we look forward to digitalising our aircraft maintenance records with improved data accuracy, real-time Information, and compliance management.”
Robin Johansson, senior director of sales for Latin America at Lufthansa Technik, said: “We are committed to supporting Avianca every step of the way in advancing its digitalisation efforts and optimising technical operations.
“The Digital Tech Ops Ecosystem is unique in the aviation industry because it provides end-to-end coverage of technical operations, integrating maintenance software, real-time analytics, and digital records management all under one framework.”
Andy Smith, chief commercial officer of flydocs, said: “We proudly enter into this strategic partnership with Avianca to revolutionise customer engagement, as we stand committed to prioritising significant and positive experiences for our customers.
“We are delighted to join forces with Avianca, as it takes on its digital transformation journey and by utilising Digital Records Management (DRM), our core records management solution, we aim to provide improved operational efficiencies leading to cost savings and enhanced customer satisfaction.
“Being selected as their customer solution partner of choice truly reflects our commitment to supporting airlines in the Americas. We look forward to collaborating across our Digital Tech Ops Ecosystem to make Avianca’s journey completely digitalised within aircraft maintenance.”
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