Qatar Airways Cargo has become the first air cargo carrier to offer online bookings with instant confirmation to interline partners through its innovative Digital Lounge portal.
In just 2-3 minutes, interline partners can now manage online bookings seamlessly, eliminating the need to contact local station staff and significantly reducing the manual exchange of booking emails.
Supported by a 24/7 centralised in-house technical support team, Qatar Airways Cargo says the enhancement not only streamlines the booking process but also enhances operational efficiency, providing real-time access to booking information and updates.
American Airlines Cargo and LATAM Cargo are currently using the feature to manage all their bookings on Qatar Airways Cargo flights.
Mark Drusch, chief officer of cargo at Qatar Airways Cargo, said: “Digitalisation is a cornerstone of our strategy, and we are proud to continue setting new standards in the cargo industry. As the first air cargo carrier to offer online bookings with instant confirmations to our interline partners, we are committed to innovation and improving the booking experience for both, our partners and customers. Our teams actively gather customer feedback to enhance the user experience on the Digital Lounge portal, and we have made significant progress since its launch in 2022.”
Faisal Karamat, vice president of cargo customer experience at Qatar Airways Cargo, said: “Since the launch of Digital Lounge, we have welcomed over 6,800 registered customers and 15,000 users to the portal, achieving nearly 500,000 online bookings. The portal’s intuitive design and user-friendly layout have received high praise, underscoring its success in meeting customer needs and driving digitalisation in the cargo industry. We are continually exploring ways to enhance our Digital Lounge, and the introduction of the new interline feature is a testament to our commitment to adding valuable functionalities.”
Qatar Airways Cargo says it aims to extend the Digital Lounge Portal to all its interline partners in the coming months.
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