Lufthansa Technik has announced it is teaming up with Microsoft to drive forward the use of artificial intelligence (AI) to optimise maintenance processes.
Dr. William Willms, Lufthansa Technik’s chief financial officer and responsible for the IT department, said: “We are excited about our collaboration with Microsoft. This partnership will allow us to harness the power of AI to solve highly complex challenges, improve our operations, and deliver exceptional value to our customers.”
The initiative includes over 50 context-sensitive AI use cases based on Microsoft Azure AI Services and the Microsoft Azure cloud.
One of the most impactful use cases is the optimisation of layover planning, which promises to significantly save costs by reducing ground time by 5-10%.
Florian Deter, managing director at Microsoft Germany, said: “AI is the pivotal technology of our time. It enables incredible breakthroughs that could hardly have been imagined before. In its development, security and data protection has been the highest priorities for us and Lufthansa Technik.”
By utilising large language models (LLMs) provided via Azure AI Services and a memory-enabled cognitive architecture, Lufthansa Technik says it aims to distill knowledge from vast amounts of data, including unstructured data such as work instructions. Much of the information is also hidden in sources such as code, folder structures, images, or charts.
To answer complex questions effectively, this knowledge must be made accessible and linked to other data so it can be used to solve tasks autonomously, optimising procedures and disruptively transforming the industry.
The collaboration with Microsoft is part of ‘Digitize the Core’, a comprehensive initiative by Lufthansa Technik to drive forward the digitalisation of the company’s core operational processes.
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