Regional airlines have suffered major systems outage as a booking platform went offline this week.
The system crash lasted almost three days and has been said to have affected up to 50 airlines globally between the morning of April 8 and the evening of April 10.
Flight bookings, modifications and online check-ins were affected on airlines that use the Videcom platform, meaning passengers needed to contact the airlines directly to book, and had to turn up early at airports for manual check-in.
Among the affected airlines was Channel Islands-based carrier Blue Islands. Rob Veron, CEO at the carrier said, “We thank our passengers for their understanding and patience as we suffered this major outage and apologise to all customers for any inconvenience. Occurrences of this magnitude are rare; I’d like to thank our team as well as our airport and ground partners for continuing to deliver our flight operations, ensuring any impact for our customers travelling with us during this period was minimal.”
READ: New beginnings for Blue Islands
Rival carrier, Guernsey-based Aurigny experienced a similar problem. Philip Smallwood, Chief Operations Officer at Aurigny, said: “We’d like to sincerely thank all our customers who have and continue to follow our travel advice closely. Together with the hard work of our ground teams, this has enabled Aurigny to continue to deliver our scheduled operation with minimal delay.
“Our operations team have been preparing behind the scenes for the busy upcoming Easter break to ensure the same, and we are extending our advice to those travelling this weekend as a precautionary measure.’
Acknowledging the vital role that regional airlines Iain Barker, CEO at Videcom International, said: “We continue to work very closely with Aurigny’s team to restore our systems as quickly as we possibly can, and we sincerely apologise for the inconvenience this has caused for its customers.”
Other airlines known to have been affected by the outage include Scotland’s Loganair and South Africa-based FastJet.
Videcom’s website was offline when tried by Aviation Business News.
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