Airline disruption payments platform Swiipr has launched new technology that enables airlines to digitally transform their compensation payment operations.
The firm said the series of new API (electronic computer connections) will have an impact in “as little as a few weeks”, irrespective of airlines’ legacy systems.
Over 500 million global passengers are estimated to be affected by flight disruption each year, costing airlines billions of dollars in payouts as well as significant customer dissatisfaction.
Swiipr has built payment technology allowing airlines to digitise disruption payments, to improve the passenger experience and drive cost efficiency by up to 60%.
Swiipr co-founder and chief executive Tara Spielhagen, said: “Legacy passenger compensation payments systems simply aren’t fit for use.
“Passengers and airlines alike are crying out for a tech-driven solution that meets their needs and reduces disruption, cost and stress.
“Our APIs enable us to integrate with any airline, irrespective of their exiting digital infrastructure, enabling us to scale with ease.
“It also means we can easily give our payment technology to existing passenger recovery platforms. We can’t prevent flight delays, but we can speed up the compensation process and give airlines the tools they need to meet their passengers’ and regulatory needs.”
The firm said its new APIs “reduce much of the complexity airlines have traditionally faced in digitising their compensation payments, including transitioning from bank transfers, cash, or paper vouchers to virtual cards”.
They enable any airline to directly integrate Swiipr’s platform with their existing IT infrastructure, even if running legacy systems.
The “out of the box” API is fully customisable to meet each airline’s bespoke needs, and can also integrate with third parties – such as IT disruption partners and ground handling who support airlines during travel disruptions.
Swiipr’s digital platform also provides rich real time data which gives the airline invaluable insights into patterns of disruption and passenger impact.
Having launched in 2020, Swiipr is issues to passengers across 137 airlines across 70 countries, including major flag carriers.
The Swiipr Compensation Card enables airlines to distribute funds directly to travellers at the point of disruption, while the Swiipr Welfare Card provides travellers with food and beverage payments when flights are delayed.
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