Following the implementation of braille in 60 aircraft cabins, Latin America-based Avianca has expanded its programme of accessibility aids for passengers.
Under the name ‘Avianca Accessible’ the programme will seek to address traveller’s accessibility needs from the moment they plan their flight until they reach their destination.
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More than 50 actions have been completed by the airline, driven by the knowledge and expertise of the External Accessibility Committee. These include physical measures such as upgraded ramps, a more accessible website braille on seat numbers. It also includes training measures, such as programmes to equip staff with the ability to deal with passengers with autism and other conditions as well as a pilot program for translating messages into sign language.
“The focus of Avianca Accessible is based on common sense, empathy, and universal design, prioritizing continuous progress. We are proud of the advances made, the support from our partners, and the commitment of our teams,” said Michael Swiatek, Chief Accessibility Officer of Abra.
In addition to the implementation of braille, the following initiatives stand out:
SERVIR Platform: In collaboration with Fenascol, a pilot program was implemented for translating messages into sign language.
Service Guide: A handbook with key tips and tools for airport agents and cabin crew to assist passengers with disabilities.
Ramps: Avianca, in collaboration with its ground operations providers, constructed ramps in Cartagena and Valledupar, benefiting over 1,200 travelers.
Accessibility Website: Providing detailed and specific information for each type of disability.
Focus on intellectual disabilities and neurodivergence: In partnership with Lifesense, more than 5,500 airport agents and cabin crew members were trained to provide tailored service for passengers with autism and other conditions.
Braille seat numbering
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