Tata Consultancy Services (TCS) has signed a multi-year deal to help Air France-KLM modernise its data by moving it to the cloud.
Air France-KLM’s critical systems and core business data across key areas such as flight operations, passenger information, aircraft maintenance, and the airline’s e-commerce platforms, will migrate to the cloud.
TCS says the move, over the next three years, will enhance the airline’s operational efficiency across all business lines, ensuring seamless and secure data management.
TCS has partnered with Air France-KLM for 30 years to enhance reliability, social media, customer service, and e-commerce.
Pierre-Olivier Bandet, executive vice president and group chief information officer at Air France-KLM Group, said: “In a rapidly evolving industry, we are committed to becoming a champion of air transport in Europe, while fulfilling our role as a frontrunner of sustainable aviation.
“We are pleased to open a new and exciting chapter with our long-time partner, TCS, to make the most out of our data and new technologies to become even more data-centric and agile to meet and exceed our customers’ expectations.”
Air France-KLM operates multiple airline brands with a fleet of 551 aircraft flying to 320 destinations in 100 countries.
Krishnan Ramanujam, president of consumer business group at TCS, said: “We are eager to help Air France-KLM become the most data-driven airline group in the world and continue to reach new heights in air transport and customer experience, operational excellence, and sustainability for decades to come.”
Sapthagiri Chapalapalli, head of Europe at TCS, said: “The partnership with Air France-KLM is one of TCS’ longest relationships in Europe. With KLM being our first customer in the Netherlands, the relationship between TCS and Air France-KLM is built on countless joint journeys, spanning multiple decades, opportunities, and challenges.
“While using technology to set the standards for customer experience in airline travel year after year, we managed to strengthen and deepen our partnership at the same time.
“This new deal is a compliment to both Air France-KLM and TCS teams for their mutual trust, commitment, and perseverance to build long-lasting and successful partnerships that drive sustainable growth.”
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