Emirates has opened an ‘Emirates World’ retail travel agency in Morocco, the first in North Africa. At 534m2, Emirates World Casablanca is the largest store on Emirates global network to date.
Nine customer service counters staffed by consultants offer a range of services from planning travel itineraries, supporting reservations and ticketing as well as general enquiries.
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The centrepiece at the Casablanca store is the full-size Emirates A380 Onboard Lounge experience and the Premium Economy seat display. Smart technologies such as the ‘selfie mirror’ snap pictures of travellers against scenic destination backdrops, inspiring customers to explore more; while self-service kiosks empower customers with a self-service touchpoint, minimising wait time and offering a faster service.
The Emirates World store was inaugurated by Adnan Kazim, Emirates’ Deputy President and Chief Commercial Officer and Adil Al Ghaith, Emirates Senior Vice President Commercial Operations, Centre, in the presence of His Excellency Alasri Aldhaheri Ambassador UAE to Morocco. The opening ceremony was also attended by other distinguished guests, trade and media partners.
Commenting on the milestone, Adnan Kazim, Emirates’ Deputy President and Chief Commercial Officer said, “The opening of Emirates World in Casablanca comes just three weeks after the inauguration of our first store in Africa, delivering on our promise to enhance the customer journey across our network of 19 cities on the continent.”
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